Dion Lee online delivery within Australia is currently available along with international shipping to 38 countries. Provided in this section is important information that will assist your Dion Lee Online purchases – how long they will take and if there are any additional costs to ensure your parcel arrives within expected delivery time. Please note the delivery times listed, supplied by Startrack Australia, are estimates only and commence from the date your parcel is shipped.
SHIPPING METHODS & COSTS
The express shipping option is available through the StarTrack Premium network within Australia. All orders within Australia receive free complimentary express post shipping. Express shipping delivers with approximately 1 to 4 business days. Whilst we make every effort to ship your order within the timeframes supplied, unforeseen delays in shipping during peak trade times may occasionally occur. Peak trade times may include special promotions, end of season sale, and holiday periods. For a complete schedule of Australian regions and shipping times, please view the ‘Shipping Destinations & Delivery Times’ table below.
A final shipping cost will be automatically calculated when completing your purchase at Checkout, based on the delivery location, service selected, though a summary of associated costs are also listed below for you. All shipping charges are non-refundable. If shipping to a business please include the business name and full address in the ‘Shipping Information’ upon Checkout.
SAME DAY AND SCHEDULED DELIVERY
We now offer 3-hour delivery and scheduled delivery within metro Sydney and Melbourne areas on selected styles. Place your order prior to 2pm AEST on a weekday to take advantage of this new offering or schedule a day and a time that suits you up to seven days in advance.
This priority service will appear as a delivery option at checkout if your order is available at one of our boutiques within proximity of your delivery address.
Our commitment to providing you with flexible delivery options now extends to allowing you to choose the best delivery timeframe for you.
1pm - 4pm
4pm - 7pm
Your 3-hour delivery and scheduled delivery will be sent from your closest Dion Lee boutique within a 30km radius dependent on style availability.
This service is currently only available in Sydney and Melbourne Metro areas.
All Dion Lee online orders within Australia receive free complimentary Premium Express Courier Shipping via StarTrack.
SHIPPING DESTINATIONS & DELIVERY TIMES
The shipping times below supplied by StarTrack Australia are estimates only and commence from the date of shipping.
|NSW - City / Suburb||1 Day|
|NSW - Regional||1-2 Days|
|QLD - City / Suburb||1-2 Days|
|QLD - Regional||2-3 Days|
|VIC - City / Suburb||1-2 Days|
|VIC - Regional||2-3 Days|
|ACT - City / Suburb||2-3 Days|
|ACT - Regional||3-4 Days|
|SA - City / Suburb||2-3 Days|
|SA - Regional||3-4 Days|
|WA - City / Suburb||2-3 Days|
|WA - Regional||4-5 Days|
|TAS - City / Suburb||2-3 Days|
|TAS - Regional||3-4 Days|
|NT - City / Suburb||2-3 Days|
|NT - Regional||3-4 Days|
TRACK MY ORDER
Once received, all orders are dispatched between 10:00am and 2:00pm AEST Monday through Friday (excluding Public Holidays). Orders received after 2:00pm AEST or outside of AEST business hours will be dispatched the following business day. Once your order has been dispatched an email will be sent with your parcel tracking number and a link with which you can click to check the status of your delivery.
AUTHORITY TO LEAVE
We now offer Authority to Leave 'ATL' on delivery for all orders made via our Dion Lee online store.
If no one is able to sign for your order, the driver will follow the delivery instructions that were provided in the check-out. By selecting one of the below delivery instructions at checkout, you will be authorising the driver to leave your order at the nominated shipping address without requiring you to sign for delivery.
Leave near the front door
Leave out of the weather
Leave at reception
Take to the nearest post office
Other (please specify)
In selecting options 1,2,3 or 5 (as listed above), the only confirmation of delivery that will be able to prove receipt of your order will be obtained from the driver as there will be no signature taken. Thus, Dion Lee cannot be held responsible for any parcels that are lost, stolen or damaged as a result of selecting delivery options 1,2,3 or 5. In light of this we strongly suggest that if you or a trusted individual is not available to sign and receive your item at the delivery address that you choose the option that allows the item to be taken to the nearest post office.
If you opted for the driver to take your parcel to the nearest post office, the driver will leave a delivery card at the nominated delivery address. If this occurs an email will also be sent to notify you of the attempted delivery and the location of the parcel, once it has been redirected to the nearest Australia Post Office for collection.
To collect the parcel the delivery card must be presented with a form of photo identification. Parcels must be collected within 10 business days from the date it is received by the local Post office. If the parcel is not collected within this timeframe it will be returned to sender. Re-delivery is charged at $15 for Express shipping.
To ensure all of our customers have access to Dion Lee, international shipping through Dion Lee Online is currently available to over 35 countries across the globe, with new locations added regularly.