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International Shipping

SHIPPING METHODS & COSTS

International shipping is available via DHL, with costs and delivery time frames varying. These are calculated based on the number of purchased items, the total cost of your order and the destination country that they are to be delivered to.

International shipments are subject to controls by local customs authorities, which may affect the estimated delivery times and are unfortunately beyond our control. If it is deemed necessary you may be contacted by the courier and/or customs official to provide information and authorisation to import your order. This may include authorisation to act on your behalf and if not provided, you may become responsible for the import of the order. If shipping to a business please include the business name and full address in the ‘Shipping Information’ upon Checkout.

A final shipping cost will be automatically calculated when completing your purchase at Checkout, based on the delivery location, service selected. All international shipping charges are non-refundable.

International orders may be subjected to import duties and taxes based on the destination countries controls and regulations, these duties and taxes are calculated based on the style details and total value of the order. If applicable you will be informed of these additional fees by email, and asked for confirmation that we may further charge your Dion Lee account. Dion Lee will then pay these duties and taxes on the customers behalf to the local customs authority at the destination country.

SHIPPING DESTINATIONS & TRANSIT TIMES

* The shipping times below supplied by DHL are estimates only and commence from the date of shipping.

Delivery Countries Estimated Transit Time:

Austria 3-4 Days
Belgium 2-3 Days
Canada 2-3 Days
Cyprus 3-4 Days
Czech Republic 2-3 Days
Denmark 2-3 Days
Finland 2-3 Days
France 2-3 Days
Germany 2-3 Days
Greece 2-3 Days
Hong Kong 1-2 Days
Hungary 2-3 Days
Ireland 2-3 Days
Israel 4-5 Days
Italy 2-3 Days
Japan 2-3 Days
Luxembourg 2-3 Days
Malaysia 2-3 Days
Malta 3-4 Days
Netherlands 2-3 Days
New Zealand 1-2 Days
Norway 2-3 Days
Poland 2-3 Days
Portugal 2-3 Days
Saudi Arabia 3-4 Days
Singapore 1-2 Days
South Africa 3-4 Days
South Korea 4-5 Days
Spain 2-3 Days
Sweden 2-3 Days
Switzerland 2-3 Days
Taiwan 2-3 Days
Turkey 4-5 Days
UAE 2-3 Days
United Kingdom 2-3 Days
United States - 50 States 2-3 Days

TRACK MY ORDER

Once received, all orders are dispatched between 9:00am and 3:00pm AEST Monday through Friday (excluding Public Holidays). Orders received after 3:00pm AEST or outside of AEST business hours will be dispatched on the next business day.

Once your order has been dispatched from our distribution centre an email will be sent with your parcel tracking number and a link which you can click to check the status of your delivery.

UNDELIVERABLE PARCELS

All DHL parcels require a signature upon receipt of delivery. Delivery of an International order will be attempted three times with a delivery card left upon each attempt. If delivery of the parcel cannot be made, contact details provided at Checkout will be supplied to DHL and they will make contact in an attempt arrange redelivery with you.

If a parcel remains undeliverable following a third attempt, the courier company must be contacted using the details provided on the delivery card to arrange redelivery at your cost or collection from the closest depot. If the courier company is not contacted within 7 days of the item being returned to the depot, the item will be returned to us as undeliverable and you will be notified.

Redelivery is charged in addition to the original shipping fee and calculated based on reconfirmed delivery address, the number of purchased items and parcel weight.

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