HOW MUCH DOES SHIPPING COST?
United States 10.65 USD
Singapore 14.70 SGD
United Kingdom 8.33 GBP
United States 10.76 USD
Hong Kong 82.95 HKD
New Zealand 24.00 NZD
All other countries 10.76 USD
Free express shipping is valid for orders over $400 AUD to the following countries. Discount will be applied automatically at checkout.
United Arab Emirates
HOW ARE DUTIES AND TAXES CHARGED ON INTERNATIONAL ORDERS?
Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within checkout. If applicable, you will have to pay duty and tax/VAT at checkout.
ARE THERE ANY ADDITIONAL COSTS THAT WILL BE DUE WHEN MY ORDER ARRIVES?
All duty and taxes will be calculated and paid during checkout. There will be no additional costs due upon delivery. If you have any issues in relation to this, please contact [email protected] for assistance.
DO YOU PROVIDE TRACKING ON INTERNATIONAL ORDERS?
You will receive tracking information once your order is dispatched.
WHEN WILL MY ORDER BE DISPATCHED?
Orders are dispatched on the same or next business day Monday through Friday (excluding public holidays) depending on the time you place your order relative to Sydney time (this is where your order is being shipped from).
Whilst we make every effort to ship your order as quickly as outlined above, unforeseen delays in shipping during peak trade times may occasionally occur. Peak trade times may include special promotions, seasonal sales and holiday periods (including public holidays). If you have questions or concerns, you can contact customer service via email at [email protected] for more advice.
DO YOU SHIP TO MY COUNTRY?
We ship to over 35 countries internationally. Please select the geo-location dropdown tool to check if we ship to your country.
HOW WILL I KNOW HOW MUCH MY ORDER WILL COST?
We provide cost-effective international shipping with guaranteed order totals at checkout.
After adding all items to your shopping bag, click through to checkout to see a comprehensive breakdown of charges. We will calculate and display the order total in including all shipping costs from our warehouse to your selected international destination.
We offer the following local currencies: AUD, GBP, HKD, NZD, SGD, USD.
WHAT CURRENCIES CAN I PURCHASE IN?
Price shown on the site are in AUD dollars (AUD), NZ Dollars (NZD), HK Dollars (HKD), US Dollars (USD), Singapore Dollars (SGD) and British Pounds (GBP).
CAN I SHIP AN ORDER TO A COUNTRY I DON’T LIVE IN AND PAY IN THAT CURRENCY?
Unfortunately we are unable to facilitate orders for destinations outside of your country.
WHAT PAYMENT OPTIONS DO I HAVE?
Payment options depend on which country you are shipping to. We currently support Visa, MasterCard, American Express, PayPal, Discover, Diners Club, JCB, UnionPay credit cards.
WHAT ARE MY INTERNATIONAL SHIPPING OPTIONS?
Your options will depend on your delivery country and will be displayed at checkout, with additional information available on our shipping page.
WHEN WILL I BE BILLED?
You will be billed by Dion Lee when you have finalised payment in the checkout process.
WILL I BE REFUNDED DUTIES AND TAXES IF I RETURN MY ORDER/S?
WHO SHOULD I CONTACT IF I HAVE QUESTIONS BEFORE OR AFTER PLACING AN ORDER?
Contact our customer service team directly at [email protected] with any questions you may have regarding your international order.
CAN I PURCHASE OR REDEEM INTERNATIONAL GIFT CARDS?
We are currently unable to support the purchase or use of gift cards internationally.
WHAT IS YOUR RETURN POLICY FOR INTERNATIONAL ORDERS?
If for any reason you are not satisfied with your purchase, fill out our returns form here and send the item/s back to our facility in Australia. Once you submit your returns form, you will receive an email with information on how to send your return back to us. Any items you’d like to return must be received at our Sydney dispatch centre within 30 days of the original order date.
WE NOW OFFER LOCAL RETURNS FOR US, UK, HK, SG AND CA CUSTOMERS.
Please see the below return costs* in these countries:
United States – 8 USD
United Kingdom – 5 GBP
Hong Kong – 55 HKD
Canada – 10 CAD
Singapore – 10 SGD
If you are located in one of these countries, please create your return form here. You will be directed to the SEKO returns portal to complete your return. Payment will be taken within the SEKO portal. *Return rates are subject to change.
For all other countries (excluding Australia), the shipping is arranged and paid for by the customer. We will advise of the amount to be refunded by return email. Refunds will be credited to your original method of payment within 7 days of us receiving the item and the refund being approved.
We highly recommend you use a shipping method for your return that provides you with tracking. We are unable to assume liability for any returns that are lost in transit.
Our online Returns Policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits in addition to those rights.
For full returns terms and conditions, please view our returns policy here.