FAQ returns & exchanges

Can I return my online order in store?

For our Australian customers, we accept Online returns and exchanges in Dion Lee stand-alone stores. This excludes our David Jones concession store. Online returns and exchanges will only be accepted in...

Can I return sale items?

All items purchased online including sale items are able to be returned for a refund however the item/s must be in a saleable condition, unworn with swing tags attached and...

When will I receive my refund?

Once your return has been received and assessed, you will receive notification of the outcome via e-mail. Approved returns will be processed within 3-5 business days of Dion Lee receiving...

Can I exchange my order?

We are unable to process or accommodate garment exchanges through the online store at this time. If you wish to exchange a garment for a different size, style or colour,...

Online returns policy - Domestic

All items purchased online including sale items are able to be returned for a refund however the item/s must be in a saleable condition, unworn with swing tags attached and...

Online returns policy - International

All items purchased online including sale items are able to be returned for a refund however the item/s must be in a saleable condition, unworn with swing tags attached and...