FAQ returns & exchanges
Do you offer free online returns?
All online orders are eligible for complimentary return if returned in accordance with the returns policy.We will refund any items that you are not completely happy with when you return...
Do you offer free online returns?
All online orders are eligible for complimentary return if returned in accordance with the returns policy.We will refund any items that you are not completely happy with when you return...
In-store returns policy
We accept returns for in store purchases on full priced items, you will be able to exchange or receive a gift card which you will be able to use in...
In-store returns policy
We accept returns for in store purchases on full priced items, you will be able to exchange or receive a gift card which you will be able to use in...
Can I return my online order in store?
For our Australian customers, we accept Online returns and exchanges in Dion Lee stand-alone stores. This excludes our David Jones concession store. Online returns and exchanges will only be accepted in...
Can I return my online order in store?
For our Australian customers, we accept Online returns and exchanges in Dion Lee stand-alone stores. This excludes our David Jones concession store. Online returns and exchanges will only be accepted in...
Can I return sale items?
All items purchased online including sale items are able to be returned for a refund however the item/s must be in a saleable condition, unworn with swing tags attached and...
Can I return sale items?
All items purchased online including sale items are able to be returned for a refund however the item/s must be in a saleable condition, unworn with swing tags attached and...
When will I receive my refund?
Once your return has been received and assessed, you will receive notification of the outcome via e-mail. Approved returns will be processed within 3-5 business days of Dion Lee receiving...
When will I receive my refund?
Once your return has been received and assessed, you will receive notification of the outcome via e-mail. Approved returns will be processed within 3-5 business days of Dion Lee receiving...
Can I exchange my order?
We are unable to process or accommodate garment exchanges through the online store at this time. If you wish to exchange a garment for a different size, style or colour,...
Can I exchange my order?
We are unable to process or accommodate garment exchanges through the online store at this time. If you wish to exchange a garment for a different size, style or colour,...