FAQ shipping

Order Delays

Please note: Due to an expected high volume of orders, order processing will be delayed by up to 5 days. Once dispatched, orders will be sent express.

International Shipping Time Frame?

We dispatch all international orders with DHL Express. Please allow 4-8 business days to receive your order, please also keep in mind the shipment will require customs clearance.

When will my order be dispatched?

Orders are dispatched within 1-4 business days after placing your order (excluding public holidays) depending on the time you place your order relative to Sydney time. Whilst we make every...

I haven't received all items from my order?

Dion Lee operates from multiple dispatch locations. To fulfil all items in your order efficiently, items may be sent directly to your delivery address from different locations depending on available...

How much does shipping cost?

We offer free express shipping for international and domestic orders over $300 AUD. Discount will be applied automatically at checkout. For any orders under $300 AUD, please see pricing below:...

From where do you ship online orders?

All online orders are fulfilled and dispatched from locations within Australia.