Customer Assistance

Please see an outline of our policies and features on this page. Our Customer Assistance contact details are below.

Frequently asked questions

  • Flash Sale
  • Shipping
  • Returns & Exchanges
  • Ordering & Payment
  • Size Guide

Flash Sale

TERMS & CONDITIONS

Take 20% off selected full price and an Extra 20% off all sale styles, listed at dionlee.com. Enter code DL20 at checkout to apply the promotional discount. Offer starts 8am Tuesday 11 October AEDT and finishes 12pm, Saturday 15 October AEDT. Products marked *EXCLUDED are not included in the promotion, and no discount will apply. Excludes all other promotional discounts and offers. Excludes gift cards.

ORDER DELAYS

Due to a high volume of orders, please expect order processing delays.

Once shipped, you will receive an email notification with tracking number.

Shipping

Order Delays

Please note: Due to an expected high volume of orders, order processing will be delayed by up to 5 days. Once dispatched, orders will be sent express.

International Shipping Time Frame?

We dispatch all international orders with DHL Express. Please allow 4-8 business days to receive your order, please also keep in mind the shipment will require customs clearance.

When will my order be dispatched?

Orders are dispatched within 1-4 business days after placing your order (excluding public holidays) depending on the time you place your order relative to Sydney time.

Whilst we make every effort to ship your order as quickly as outlined above, unforeseen delays in shipping during peak trade times may occasionally occur. Peak trade times may include special promotions, seasonal sales and holiday periods (including public holidays). If you have questions or concerns, you can contact customer service via email at shop@dionlee.com for more advice.

I haven't received all items from my order?

Dion Lee operates from multiple dispatch locations. To fulfil all items in your order efficiently, items may be sent directly to your delivery address from different locations depending on available inventory.

How much does shipping cost?

We offer free express shipping for international and domestic orders over $300 AUD. Discount will be applied automatically at checkout. For any orders under $300 AUD, please see pricing below:


 Australia 10 AUD
United States 10 USD
Singapore 15 SGD
United Kingdom 10 GBP
Hong Kong 80 HKD
New Zealand 15 NZD
Canada 15 CAD
Europe 10 EUR
China 70 CNY
Rest of World 10 USD

 

From where do you ship online orders?

All online orders are fulfilled and dispatched from locations within Australia.

Australian Shipping Time Frame?

We dispatch all domestic orders with StarTrack Express, please allow 1-2 business days for Australian metropolitan areas or 2-4 business days for regional areas to receive your order. 

What countries do you ship to?

We ship to 39 countries internationally, including:

- Australia
- Austria
- Belgium
- Cambodia
- Canada
- China
- Cyprus
- Czechia
- Denmark
- Finland
- France
- Germany
- Greece
- Hong Kong SAR
- Hungary
- India
- Indonesia
- Ireland
- Italy
- Japan
- Luxembourg
- Malyasia
- Malta
- Netherlands
- New Zealand
- Norway
- Philippines
- Poland
- Portugal
- Saudi Arabia
- Singapore
- South Korea
- Spain
- Sweden
- Switzerland
- Taiwan
- United Arab Emirates
- United Kingdom
- United States

Returns & Exchanges

Do you offer free online returns?

All online orders are eligible for complimentary return if returned in accordance with the returns policy.

We will refund any items that you are not completely happy with when you return it to us in saleable condition in accordance with the requirements detailed in our terms and conditions and are received by our stores within 14 days from the date you receive your order.

In-store returns policy

We accept returns for in store purchases on full priced items, you will be able to exchange or receive a gift card which you will be able to use in store only. Please note that the item/s must be in a saleable condition, unworn with swing tags attached and returned within 14 days from the date of purchase.

View the full returns policy here.

Can I return my online order in store?

For our Australian customers, we accept Online returns and exchanges in Dion Lee stand-alone stores. This excludes our David Jones concession store. Online returns and exchanges will only be accepted in store upon presentation of your proof of purchase. Please note that all orders returned in store must have the value of the refund credited back to the original payment method. No requests to redirect the refund to other payment methods will be granted.

Can I return sale items?

All items purchased online including sale items are able to be returned for a refund however the item/s must be in a saleable condition, unworn with swing tags attached and received by Dion Lee within 14 days from the date you receive your order.

When will I receive my refund?

Once your return has been received and assessed, you will receive notification of the outcome via e-mail. Approved returns will be processed within 3-5 business days of Dion Lee receiving the garment. Please note that depending on your method of payment, refunds may take up to 5 business days for the funds to be received by you.

Can I exchange my order?

We are unable to process or accommodate garment exchanges through the online store at this time. If you wish to exchange a garment for a different size, style or colour, please follow the returns process for the original item and initiate a new and separate order for the new size.

Alternatively, you may exchange online purchases at one of our Dion Lee stand-alone stores.

Online returns policy - Domestic

All items purchased online including sale items are able to be returned for a refund however the item/s must be in a saleable condition, unworn with swing tags attached and returned within 14 days from receipt of your order. We do offer a complimentary return shipping label for all domestic orders within Australia by following the return instructions found here.

For more information visit our full returns policy HERE

Online returns policy - International

We offer complimentary returns for all items purchased online including sale items however the item/s must be in a saleable condition, unworn with swing tags attached and returned within 14 days from the date of receipt. We do not accept returns on underwear and face masks due to hygiene reasons. 
If for any reason you are not satisfied with your purchase, fill out our returns form here to initiate your return pickup with DHL.

For more information visit our full returns policy here

Will I be refunded duties and taxes if I return my order/s?

When returning all items from your order, we will issue a full refund including duties and taxes.

How do I return my online order?

If the garment is being returned because you have changed your mind, make sure the item or items are in the same condition you received them in, with all tags still attached. Items cannot be worn, washed or altered in any way. Failure to comply with these requirements will cause your refund to be rejected and returned to you at your cost.

To receive a complimentary label to return an item online, follow the instructions listed here.

Ordering & Payment

WHEN WILL I BE BILLED?

You will be billed by Dion Lee when you have finalised payment in the checkout process.

What currency will I be charged in?

All prices shown throughout the Dion Lee Online site are in your local currency depending on your preferred delivery address. To change your preferences, click the geolocation icon/tool at the top right of the page.

ID Checks

Dion Lee conducts ID verification checks on online orders at random. If your order is selected, our team will be in contact to request further information, which may include photo identification. Please rest assured, these processes are in place for your own security.

Will I be charged duties and taxes?

All prices are inclusive of duties and taxes.

Can I cancel my order?

Once you have submitted an order, you may not cancel that order even if our acceptance or rejection of your offer is still pending.

What Payment methods do you offer online?

We accept Visa, MasterCard, American Express, Diners, Delta, and Maestro credit and debit cards, Google Pay, Apple Pay, Shop Pay, Paypal and Afterpay (Australian customers only). The charges for any transactions made on this site are only debited from your card once the Checkout process is complete.

Size Guide
  • WOMEN'S SIZE CONVERSION
  • MEN'S SIZE CONVERSION

Womens Size Conversion Chart

Label size (AU) 2XS / 4 XS / 6 S / 8 M / 10 L / 12  XL / 14 2XL / 16 3XL / 18
US 00 0 4 8 12 14 16 20
UK 4 6 8 10 12 14 16 18
Italy 36 38 40 42 44 46 48 50
France 32 36 38 40 42 44 46 48

WOMENS DENIM SIZE CONVERSION CHART

LABEL SIZE (AU) XS/24  XS-S/ 25 S/26 S-M/27 M/28 M-L/29 L/30 L-XL/31 XL/32
WAIST  26" 27" 28" 29" 30" 31" 32" 33" 34"
AU/UK WOMEN 6 7 8 9 10 11 12 13 14

Standard Product Measurements (IN)

 Label Size (AU) 2XS / 4 XS / 6 S / 8 M  / 10 L / 12 XL / 14
Bust/Chest 30.5 31.5 33.5 35.4 37.4 39.4
Waist 23.8 24.8 26.8 28.7 30.7 32.7
Hips 34.4 35.4 37.4 39.4 41.3 43.3

Standard Product Measurements (CM)

Label Size (AU) 2XS / 4 XS / 6 S / 8 M / 10 L / 12 XL / 14
Bust/Chest 77.5 80 85 90 95 100
Waist 60.5 63 68 73 78 83
Hips 87.5 90 95 100 105 110

Mens Size Conversion Chart

Label Size (AU) 2XS XS S M L XL 2XL  3XL
AU 3XS 2XS XS S M L XL XXL
EU/ IT/ FR 40 42 44 46 48 50 52 54
UK 30 32 34 36 38 40 42 44

PANTS CONVERSION CHART

Label size (AU) 2XS  XS  XL  2XL  3XL 
MEN 3XS 2XS XS S M L XL 2XL
UK 30 32 34 36 38 40 42 44
EU / IT / FR 40 42 44 46 48 50 52 54

MENS DENIM SIZE CONVERSION CHART

LABEL SIZE (AU) XS/27  XS-S/ 28 S/29 S-M/30 M/31 M-L/32
WAIST  29" 30" 31" 32" 33" 34"
AU/UK MEN 28 29 30 31 32 33

Standard Product Measurements (IN)

 Label Size (AU) 2XS / 4 XS / 6 S / 8 M  / 10 L / 12 XL / 14
Bust/Chest 30.5 31.5 33.5 35.4 37.4 39.4
Waist 23.8 24.8 26.8 28.7 30.7 32.7
Hips 34.4 35.4 37.4 39.4 41.3 43.3

Standard Product Measurements (CM)

Label Size (AU) 2XS / 4 XS / 6 S / 8 M / 10 L / 12 XL / 14
Bust/Chest 77.5 80 85 90 95 100
Waist 60.5 63 68 73 78 83
Hips 87.5 90 95 100 105 110