ONLINE ARCHIVE SALE
All items included in online archive sale are strictly FINAL SALE, there will be no returns, refunds, exchanges or credit note accepted for any item at any of our boutiques, or online store.
Online archive sale products are marked "Final Sale".
AUSTRALIAN ORDERS
Within 14 days of the purchase date please complete the return form. You will be required to enter your
original invoice number, and e-mail address that you used to complete the purchase. If you are unable to locate these, please contact customer service for assistance.
For Australian returns, we will send you a complimentary Australia Post label
to return the items to us.
Alternatively,you may return your items to any Australian store.
ONLINE RETURN INSTRUCTIONS
We offer complimentary returns on all online orders (excluding Online Archive Sale / Final Sale) by following the instructions detailed here.
Our Online Returns Policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits in addition to those rights.
We will refund any items that you are not completely happy with when you return it to us in saleable condition in accordance with the requirements detailed in our terms and conditions and are received by our stores within 14 days from the date you receive your order.
Refunds will be credited to your original method of payment within 3-5 business days of us receiving the item and refund being approved. Please note that shipping charges are non-refundable.
Find the full returns policy here.
INTERNATIONAL ORDERS
Within 14 days of the purchase date, arrange your complimentary return label via DHL. Please use our online returns portal to submit your return.
You will need to enter your order ID and email address to initiate the return.
During the return process, you will be able to specify a pickup time and location for DHL to collect your items.
If you require any assistance with your return, please contact shop@dionlee.com