ONLINE RETURN INSTRUCTIONS

We offer complimentary returns on all online orders by following the instructions detailed here.

Our Online Returns Policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits in addition to those rights.
We will refund any items that you are not completely happy with when you return it to us in saleable condition in accordance with the requirements detailed in our terms and conditions and are received by our stores within 14 days from the date you receive your order.

Refunds will be credited to your original method of payment within 3-5 business days of us receiving the item and refund being approved. Please note that shipping charges are non-refundable.

Find the full returns policy here.

AUSTRALIAN ORDERS

Within 14 days of the purchase date email shop@dionlee.com with your
- Order ID
- Product information of the return (Style, Colour & Size)

Our Customer Service team will send you a Return Authorisation within 1 business day, including a complimentary Australia Post Label to return your items.

Alternatively,you may return your items to any Australian store.

INTERNATIONAL ORDERS

To arrange your complimentary return label via DHL, please use our online returns portal to submit your return.

You will need to enter your order ID and email address to initiate the return.

During the return process, you will be able to specify a pickup time and location for DHL to collect your items.

If you require any assistance with your return, please contact shop@dionlee.com