The shipping policy applies to all orders placed on dionlee.com. All shipping charges are non-refundable.
ONLINE ARCHIVE SALE
All online archive sale products are shipped with flat rate shipping and are not eligible for complimentary shipping.
Online archive sale products are those marked as "Final Sale".
Australian orders are shipped with StarTrack Premium for 15 AUD. International orders are shipped with DHL Express for 30 AUD.
Although shipped with express services, due to a high volume of orders, please expect order processing delays.
We offer complimentary shipping on orders over 300 AUD, excluding Online Archive Sale Products that are marked "Final Sale". For orders under 300 AUD, a shipping fee applies.
For Australian orders under 300 AUD, a 10 AUD shipping fee applies. Australian orders are shipped with StarTrack Premium. This express service delivers within approximately 1 to 4 business days.
The shipping times below supplied by StarTrack Australia are estimates only and commence from the date of shipping.
NSW - City / Suburb 1 Day | Regional 1-2 Days
QLD - City / Suburb 1-2 Days | Regional 2-3 Days
VIC - City / Suburb 1-2 Days | Regional 2-3 Days
ACT - City / Suburb 2-3 Days | Regional 3-4 Days
SA - City / Suburb 2-3 Days | Regional 3-4 Days
WA - City / Suburb 2-3 Days | Regional 4-5 Days
TAS - City / Suburb2-3 Days | Regional 3-4 Days
NT - City / Suburb 2-3 Days | Regional 3-4 Days
International orders are shipped with DHL Express. For orders under 300 AUD, a fee applies as below. This express service delivers within approximately 4 to 8 business days, please also keep in mind the shipment will require customs clearance.
United States - 10 USD
United Kingdom - 10 GBP
Europe - 10 EUR
Canada - 15 CAD
New Zealand - 15 NZD
Singapore - 15 SGD
Hong Kong - 80 HKD
All other countries - 10 USD
DUTIES & TAXES
All orders are shipped Delivered Duty Paid (DDP). There are no additional charges when the product arrives in your country.
ORDER DISPATCH TIMES
Orders are dispatched on the same or next business day Monday through Friday (excluding public holidays) depending on the time you place your order relative to Sydney time (this is where your order is being shipped from).
TRACK MY ORDER
Once received, all orders are dispatched between 10:00am and 2:00pm AEST Monday through Friday (excluding Public Holidays). Orders received after 2:00pm AEST or outside of AEST business hours will be dispatched the following business day. Once your order has been dispatched an email will be sent with your parcel tracking number and a link with which you can click to check the status of your delivery.