SHIPPING POLICY

The shipping policy applies to all orders placed on dionlee.com.

Whilst we make every effort to ship your order within the timeframes supplied, unforeseen delays in shipping during peak trade times may occasionally occur. Peak trade times may include special promotions, end of season sale, and holiday periods.

Please note: All shipping charges are non-refundable.

COMPLIMENTARY SHIPPING

We offer complimentary shipping on orders over 300 AUD. For orders under 300 AUD, a shipping fee applies.



AUSTRALIAN ORDERS


For Australian orders under 300 AUD, a 10 AUD shipping fee applies. Australian orders are shipped with StarTrack Premium. This express service delivers within approximately 1 to 4 business days.

The shipping times below supplied by StarTrack Australia are estimates only and commence from the date of shipping.

NSW - City / Suburb 1 Day | Regional 1-2 Days
QLD - City / Suburb 1-2 Days | Regional 2-3 Days
VIC - City / Suburb 1-2 Days | Regional 2-3 Days
ACT - City / Suburb 2-3 Days | Regional 3-4 Days
SA - City / Suburb 2-3 Days | Regional 3-4 Days
WA - City / Suburb 2-3 Days | Regional 4-5 Days
TAS - City / Suburb2-3 Days | Regional 3-4 Days
NT - City / Suburb 2-3 Days | Regional 3-4 Days


SAME DAY DELIVERY

Same day delivery is available on selected products within metro Sydney and Melbourne areas. Place your order prior to 2pm AEST on a weekday to have your parcel delivered within 3 hours.

If you place your order after 2pm or on a weekend, you will receive your order on the next business day.



INTERNATIONAL ORDERS

International orders are shipped with DHL Express. For orders under 300 AUD, a fee applies as below.

United States - 10 USD
United Kingdom - 10 GBP
Europe - 10 EUR
Canada - 15 CAD
New Zealand - 15 NZD
Singapore - 15 SGD
Hong Kong - 80 HKD
All other countries - 10 USD


DUTIES & TAXES

All orders are shipped Delivered Duty Paid (DDP). There are no additional charges when the product arrives in your country.


ORDER DISPATCH TIMES

Orders are dispatched on the same or next business day Monday through Friday (excluding public holidays) depending on the time you place your order relative to Sydney time (this is where your order is being shipped from).


TRACK MY ORDER

Once received, all orders are dispatched between 10:00am and 2:00pm AEST Monday through Friday (excluding Public Holidays). Orders received after 2:00pm AEST or outside of AEST business hours will be dispatched the following business day. Once your order has been dispatched an email will be sent with your parcel tracking number and a link with which you can click to check the status of your delivery.